Scottish Call Centers Infiltrated by Organized Crime?

One in ten of Glasgow’s call centres have been infiltrated by criminal gangs, according to Strathclyde Police.

The organised gangs are said to be planting members inside call centre offices or forcing current workers to reveal sensitive customer data. The details are then used to steal identities and set up accounts or transfer money in laundering scams.

Detectives believe the criminal groups actively recruit volunteers to work in call centres and once they agree they are asked to provide sensitive financial information in return for a fee. Officers suspect the gang members also target innocent employees in pubs and intimidate them to obtain customer data.

Source: Fiona Raisbeck, SC Magazine Online.

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